Hello community
I had this problem today and couldn’t find a solution or know what’s wrong. Everytime I open a design file it gets stuck at loading and then this screen appears that says Connection Error: -106 please refer to the images below.
Please anyhelp?
Hi @Hamouda_Baccar, Thank you for getting in touch about this! I really appreciate you sharing the screenshot.
As a first quick check, if this is limited to only the desktop app and not another supported browser (Chrome, Firefox, Safari, Edge), I’d appreciate if you can Clear the Figma desktop app cache and check if this helps? Clear the Figma desktop app cache
If not, in general you’ll see connection errors like this when a network security app like a VPN, is blocking traffic to our server, and we’d recommend you add our domain (*.Figma.com) to the safe lists in your network security apps, as shown in our Troubleshooting checklist and Adjust your network settings, or ask your IT admins for their assistance if this is a shared network or managed device.
If you’re not connecting through any network security apps, so we can be sure there isn’t any unexpected issue causing this error, I’d appreciate if you can check if you’re able to load Figma in a different supported browser than you usually use (Chrome, Firefox, Safari, Edge)?
If you are still experiencing the same issue after following the troubleshooting steps above, I recommend submitting a report here for further assistance: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360001744374
When submitting, please make sure to include the following:
Thanks for your assistance with this troubleshooting.
Thanks for the help!
