One of my designers greyed out and locked out of the file (picture)

I suspect it’s a payment issue? There are about 10 of us working on the file. When she clicks it presents her with upgrade plan option. I’m curious as to why this happened suddenly to her and how we can fix it.

HI there,

Thank you for reaching out. If the banner you’re referring to is related to verifying an education plan, you might find this help center article useful: https://help.figma.com/hc/en-us/articles/360041061214-Verify-education-status

If the issue still persists, our support team will be able to assist you further based on your account information.

Could you reach out directly to the support team with a copy of your file: https://help.figma.com/hc/en-us/requests/new?

Please make sure you use the email associated with your Figma account, include links to the file in question, and share access with support-share@figma.com. Don’t worry, inviting us to view your file won’t impact your billing.

Thanks,
Toku