Recently I have my design slides suddenly went missing and I noticed it’s not happen 1 time, it happened couple of times. I was trying out a free plan now, is this because of the free plan issue and the Figma team deleted my design without noticing me??!!
I have doubt to subscribe it permenantly if this happen too often, it’s not worth the money. And is there a way to prevent this happen again?
Hey @Amber7 sorry to hear you’re running into some problems here. For anything related to file loss or account management, we really need to get you over to our support team so they can take a closer look. To do this you’ll need to fill out this form here, selecting Account and file management as the contact reason.
Be sure to include any additional context along with screenshots, recordings, etc.
Thanks 🙂
Ah it actually looks like you already have a ticket open around this. I’ll message our support team to see what the status is of this. Thanks! 🙂
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