Desktop app doesn´t work with the latest update 😢

I’m sending you this ticket because since the last update of Figma, I can’t use the desktop application on my macOS with Mojave operating system, and I don’t want to update it to the next version.

Since I’ve been paying my subscription for years, I believe I have the right to have a desktop version of Figma that I can use from my work computer.

Please, I’m looking forward to your response to provide me with a solution.

Thanks a lot

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Hello,

I updated my Figma desktop app this morning. Unfortunately my MacBook Pro is a Big Sur Version 10.13.1 and now the new version doesn’t work because it needs MacOS 10.15 or higher.
I want to know if I can revert to the previous version.
I do have access to the online version, but my internet connection is unstable and its easier to work on the desktop app.

Thank you!

Hey @carlos.castrillo, sorry for the trouble and frustration!

Updating your macOS to the newest supported version is ideal, especially since Apple hasn’t supported Mojave since 2021.

We’re not able to provide older versions of the Figma desktop app, but as a workaround, your best alternative would be using Figma in the web browser.

Functionally, our desktop app is the same Figma that you would access by navigating to figma.com in a web browser.

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Same problem here T_T
Please help !

Hey @shellyjain and @Vicki_Wang1, sorry for the trouble!

We’re not able to provide older versions of the Figma desktop app. Updating your macOS to the newest supported version is for the best, but if that’s not an option, your next best alternative would be using Figma in the web browser.

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Thanks for your response. I was hoping for a better resolution as I can’t seem to get the Web Browser Version of Figma to remember my default settings and my internet is fiddly where I live.
Hope to be able to sort out an upgrade to my Laptop soon.
Would be good for Figma Developers to keep option of access to older versions in mind for future.

Thanks for the feedback, @shellyjain!

We hear you. We’ll pass this feedback onto the team, but we sadly can’t make any guarantees.

To be transparent, we’re not able to support any desktop app version older than 6 months, and in this case, it’s especially difficult for us to support older versions since Apple stopped supporting Big Sur on November 30, 2023.

Hi,

I have the same problem here.
It is just very surprising and dissappointing, that you’re not being warned upfront that it only is supported by a certain MacOS and then find out later you can’t do anything about it. Then I wouldn’t have updated it in the first place.

I really hope that you find a solution to offer an older version.

Kind Regards

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Uh oh, the Adobe trouble begins. This is unacceptable for a web-based desktop app to force update without warning of arbitrary incompatibilities with a system, but thankfully we anticipated those kind of practices and have alternatives.

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