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With the admin updates that came out on March 11, there is one new feature that we would like removed or able to be turned off by an org admin.

When a user requests an upgrade in Figma, this new feature allows the user temporary access to the functionality of that seat for 3 days (unless the admin replies to the upgrade request sooner). Here is the description from this article:
To ensure users aren’t blocked from collaborating while admins review their seat request, they’ll be able to use the functionality of the seat they requested temporarily for up to three days. During that time, they can create new files and edit any files where their teammates have given them edit access. They will not be able to edit files they do not have edit access to. The temporary access ends immediately if the request is denied or expires.

Prior to the updates on March 11, this was the behavior for dev mode requests -- users would get temporary dev mode access for a short amount of time while they waited for their dev mode request to be approved/denied. This did cause some confusion/frustration for devs and admins, but not as much as it does now with Full (aka Editor) upgrade requests. 

This poses issues in our org for three reasons:

  1. Risk: We have strict controls in our org as to who has editing capabilities. We need to ensure that only approved users are able to edit files.
  2. User confusion/frustration: We have had instances where a user thinks they have been upgraded to a Full seat because they are able to make edits for a few days. But then their editing access is taken away after 3 days, and they are confused/frustrated and come to the admins to ask why.
  3. Admin frustration: When the users mentioned above come to admins asking why their access was taken away, we have to explain that it was temporary. And in most cases, we cannot actually give them a Full license. This is not enjoyable for an admin to have to do multiple times a week.

Suggested solutions: 

  1. Remove this temporary 3-day access feature. 
  2. Make this temporary 3-day access feature able to be turned on/off at the org level by an admin.

Thank you!

I second this request. If we could turn this feature off at the org level that would be amazing. 

Granting temporary access to anyone who requests editing access has more than doubled the admin workload. Plus, many requestors don’t even seem to realize they’re requesting a paid license due to the wording.

I third this request! Burke_Laura_M explained everything beautifully. This is a security risk for any level of membership and is very frustrating for all users. There is certainly utility in the feature, but it needs more clarity to reduce confusion, and admins should be able to turn the feature off to make sure nobody is going in to edit files who wouldn’t otherwise be authorized to.

Bump! Please let me disable this feature. While I’m sure it’s great for SMBs, as an admin for a Fortune 100 company, this is incredibly disruptive at scale and creates significant quality control problems.

The verbiage also implies your edit seat will be approved, which is misleading as we only have budget for creatives, and frames us admins as the bad guys. Starts our new relationships on a sour note.

Would appreciate the team putting this small enhancement on the backlog! 

Hi everyone - first, apologies for any hassle or concerns that this has created. Definitely not our intention to cause disruptions for you, and I made sure to relay this feedback internally.

We aren’t able to take further action to assist with this on the forum -- if you haven’t yet, please reach out to your account manager for more help. They will be able to help address your concerns regarding the temporary access ability.

If you have reached out to your account manager and haven’t received a response, please let me know.

We’re happy to answer any other questions you may have outside of this, so feel free to create a new topic to get other conversations started. On behalf of the Community Support team, we appreciate your understanding!

Has anyone looked into this yet?  This is definitely a significant problem for large companies with many viewer users.  To allow any one of them to get 3 days of unfiltered edit access just because they request it breaks all ability to control the design and make sure any random person doesn’t break pages or change content.

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