Hi Figma Support Team,
My recent payment of $5 did not go through. I then manually attempted to pay using the link in the invoice, but the payment failed again. There are no issues with my card—I’ve confirmed this with my bank and also tried multiple cards.
After these attempts:
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The invoice payment page now shows an error (screenshot attached).
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When I try to change the payment method, it shows another error (screenshot attached).
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The Stripe payment page explicitly asks me to contact Figma.
Team name: OLITO
Role: Admin
I reached out to support earlier, but so far I’ve only received links to help articles, and responses are extremely slow (about one reply per day). This has been going on for several days now, and my team’s work is completely blocked due to this unresolved $5 due.
I want to be very clear: I am ready and willing to pay, but the payment is failing due to system errors beyond my control. If a payment is overdue, blocking just the affected seat would make sense—but currently, the entire OLITO team is blocked, which is severely impacting our work.
I’ve been using Figma since the early days of my company and genuinely love the product, but this situation has been incredibly frustrating and helpless—especially with no live chat support available.
Here are my tickets : 1670856, 1670843, 1667952, 1668070
The support only shares figma articles and closes the tickets.
Please look into this urgently and help resolve the payment issue so my team can resume work. I sincerely request immediate assistance.
Thank you,
Vinay Pittampally
