I’ve seen this issue raised a couple times. I’m hoping to archive an old file despite the warnings against all data lost after closing an account being permanent. I transferred ownership of the file before closing it and now it’s gone.
I had two accounts. Account A – under an inactive email address but I kept this account open because it of the AI credits associated with it. I thought I could use them when trying Magic Animator but then had to buy credits anyways? So that’s another issue I’d like to get clarity on. Account B – is the secondary account that I closed.
My goal was to consolidate everything into Account A, eliminate Account B and update Account A’s email address.
Before closing Account B, I transferred ownership of a file to Account A. I saw the file appear in my Shared files in Account A, so I was under the impression that the transfer was successful. I then closed Account B.
After closing Account B:
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The transferred file disappeared from Account A
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A Lottie animation is no longer accessible
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I’m now unable to update the email on Account A because the system indicates the closed account is still active??
I’ve submitted a support ticket but haven’t received a response yet. Given the number of moving pieces here it would be great to actually talk to someone and sort out some of these redundant billing charges.
