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Question

Unexpected duplicate charge after subscription cancellation

  • November 20, 2025
  • 1 reply
  • 11 views
jetgogoing

Hello, I believe I’ve encountered a billing error related to my Professional (monthly) plan.

Below is the detailed timeline of events (no personal or financial information included):

  • I purchased the Professional plan (with all seats included) on October 19, 2025.

  • I canceled the subscription around November 8, well before the next renewal date.

  • After cancellation, my account correctly switched to the Free plan, showing no active subscriptions.

  • However, on November 19, I was charged $20 USD again — the same amount as the previous billing cycle, even though the subscription had already been canceled.

  • My bank confirms the charge was successfully processed.

  • My Figma account still shows the Free plan, with no active paid plan, yet this charge occurred.

  • This appears to be an unintended duplicate charge for the same billing cycle, even though the cycle had already been paid previously.

Here are the invoice details:

  1. Invoice ID: in_1SJzCCIvcqWR3dFD8x1NqDGC
    Team: chiak280's team
    Period: Oct 19, 2025 → Nov 19, 2025
    Total: $20.00 USD

  2. Invoice ID: in_1SVDz0IvcqWR3dFDMuh6aV7g
    Team: chiak280's team
    Period: Nov 19, 2025 → Dec 19, 2025
    Total: $20.00 USD

Could you please help confirm:

  1. Why was this charge applied even after the cancellation was completed?

  2. How can I receive a refund for this unintended charge?

Thank you very much for your assistance.

1 reply

J
Figmate
  • Junko3
  • Figmate
  • November 20, 2025

Hi ​@jetgogoing ,

 

I understand that you were charged for the billing period after canceling your monthly Professional team subscription.

 

Unfortunately, for security and privacy reasons, we’re unable to handle account-specific billing issues here on the forum.
I see that you’ve already submitted a support ticket regarding this matter(#1607906). Our billing specialists are currently reviewing your case and will follow up with you directly via email once they’re ready.
 

In general, when you cancel your subscription during an active billing period, your team remains on the paid plan until the end of that period, and then it automatically downgrades to a free Starter team.
You can learn more about how this process works here: Upgrade or downgrade your plan

For questions about refunds, please also refer to our Refund Policy.

 

From what you’ve described, it seems that this charge was applied to a team that had already been canceled, which is unusual.

Since your case requires an individual review, please wait for our Support team to follow up with you through your existing ticket.
I’ll also make sure to notify the assigned specialist that you’ve reached out here in the forum as well.

 

Thank you for your understanding.

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