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Unexpected Dev Mode seat charge for viewer account after cancellation

  • October 27, 2025
  • 2 replies
  • 39 views
Hamidreza Khosravi

Hi Figma Team,

I recently upgraded my team to a Professional plan and successfully paid for the first month. When I was about to renew the subscription for the next month, I noticed that a viewer account in my team had automatically been assigned a Dev Mode seat, even though they only had viewing access.

 

I immediately removed that seat, but the billing page still shows a charge for that user (along with my own seat and another one). I don’t want to pay for those extra seats since they were never intended to have Dev Mode access.

 

Could you please help me remove these unexpected charges and ensure only my main seat remains active for renewal?

 

Thanks in advance for your help! 🙏

Best answer by Celine_

Hey ​@Hamidreza Khosravi , sorry to hear you’ve been having trouble with your seats!

I can see in the backend that our support team has adjusted your seat (thank you for contacting our team!). When you have a moment, please check your inbox and continue the conversation there if you need any further clarification.

For others in the community who may encounter similar issues, to avoid unwanted seat upgrades in the future, we also recommend updating your seat approval settings to have the optimum admin rights: Set approval settings for new seats.

I’ve gone ahead and closed the topic here as our team resolved your case.
 

This topic has been closed for replies.

2 replies

Hamidreza Khosravi

Instead of posting it in the community, I mistakenly posted it as a question and provided the option to either delete (soft delete) or cancel. (At least for the first few moments, if a mistake is made, the user can delete it. This is the most obvious user experience.)

Celine_
Figmate
  • Celine_
  • Community Support
  • 4026 replies
  • Answer
  • October 27, 2025

Hey ​@Hamidreza Khosravi , sorry to hear you’ve been having trouble with your seats!

I can see in the backend that our support team has adjusted your seat (thank you for contacting our team!). When you have a moment, please check your inbox and continue the conversation there if you need any further clarification.

For others in the community who may encounter similar issues, to avoid unwanted seat upgrades in the future, we also recommend updating your seat approval settings to have the optimum admin rights: Set approval settings for new seats.

I’ve gone ahead and closed the topic here as our team resolved your case.
 

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