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Dear Figma Support,

I recently noticed an extra charge on our Figma billing for a user who left our Team two years ago.
This user should not be on our account anymore, so we don’t understand why we are still being charged. This charge appears to be associated with a former employee,
Name: Poulamiguhathakurata.


As Poulami guhathakurata is no longer employed by our Team, we believe this charge is in error. We request that you investigate this matter and provide the following:

  1. Explanation of the charge: Please provide an explanation for the charge, including reason for the continued billing, May be it is a issue in figma.
  1. Instructions for account cancellation: If the account is still active, please provide clear instructions on how to delete the account and prevent future charges.
    I appreciate your prompt attention to this matter.

Please review this issue and let us know how to remove the charge and get a refund.
Looking forward to your prompt response.

Best regards,
Amit Roy

Hi ​@amit_roy, Thank you for contacting us.

 

I see that you've already submitted a support ticket regarding this matter, and one of our support specialists has responded to your inquiry. We kindly ask that you review their reply and provide any necessary information.

 

Just for clarification, it seems that the email address displayed in the screenshot attached to your ticket doesn't match the email address you used to create the ticket. To ensure the security of your billing information, we require that billing-related requests be made directly by the team owner or an admin.

 

Thank you for your understanding!

[Image redacted by forum admin/moderator to remove PII]
Please check this email address. This person left our team two years ago.

Hi ​@amit_roy , Thanks for replying! For your security and privacy, I've removed the image containing the email address.

 

We're unable to handle billing issues on the forum due to security and privacy concerns. However, our dedicated support team is available to help.

 

I've created a support ticket on your behalf, and they will contact you soon to assist with this matter.

You should receive an email confirmation about the new ticket shortly. The email subject will likely be similar to “Follow-up from Figma Support.” This email will be sent to the email address associated with your account.

 

Thanks again for reaching out.

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