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I signed up for Figma using my school-issued email address and have attempted the student verification process twice. Unfortunately, both attempts were unsuccessful(I don’t know why.. I submitted my school ID photo), and now I receive a message saying that I have exceeded the verification attempt limit.

I contacted SheerID for assistance, but they informed me that they are unable to help further. Therefore, I am reaching out here to request direct support from the Figma team.

Could you please reset my verification attempts so I can submit the correct documents? If that is not possible, may I try the student verification again using a different email address that is not my school email?

I need Figma Education for my coursework this semester, so I would greatly appreciate your guidance.

Hi ​@dyk,

 

Sorry to hear you're having trouble with your student verification process.

 

I understand you're seeing a “verification attempt limit exceeded” message when trying to verify your education status for Higher Education. You also mentioned that you reached out to SheerID, but unfortunately, they weren’t able to assist further.

While SheerID handles the Higher Education verification process on Figma’s behalf, we really appreciate you sharing your experience. I’ll check in with our team to see if there’s anything we can do on our end.

 

In the meantime, if SheerID’s response included any additional details beyond "unable to help further," please feel free to share them here so we can pass that information along to our team.

Thanks again for your patience!

Hi ​@dyk 

 

We've created a dedicated support ticket for this issue and have escalated it to the appropriate team.

Your ticket number is: #1511866

We'll go ahead and close this thread, but if you run into any issues that are not related to EDU verification, feel free to create a new topic at any time.

If any other community members are experiencing the same issue, please contact us individually using the secure form: Submit a request

When submitting the form, be sure to include the following information:

  • The email address associated with the Figma account you used for verification
  • A screenshot of the error message, if available
  • The response you received from SheerID regarding the issue

If you're having trouble with Higher Education verification and haven't contacted SheerID yet, please reach out to them first before submitting the form here: Contact SheerID support team

 

Thanks for your understanding!

In the step shown in the picture, should I submit my passport photo? Is the student verification carried out afterward? Or do I need to upload a picture of my class schedule or tuition receipt at that stage instead?

 

[This post was merged by a moderator on 21-Sep-2025 from the original topic titled “In the process of verifying Figma Education.”]

In the step shown in the picture, should I submit my passport photo? Is the student verification carried out afterward? Or do I need to upload a picture of my class schedule or tuition receipt at that stage instead?

Hey ​@dyk — thanks for following up. I’ve gone ahead and merged this into your original post so the conversation stays in one place. Since SheerID manages the Education verification process, the best next step is to reach out to them directly through this form: Contact SheerID support team. Hopefully that points you in the right direction for the documents they’ll need.

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