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I signed up for Figma using my school-issued email address and have attempted the student verification process twice. Unfortunately, both attempts were unsuccessful(I don’t know why.. I submitted my school ID photo), and now I receive a message saying that I have exceeded the verification attempt limit.

I contacted SheerID for assistance, but they informed me that they are unable to help further. Therefore, I am reaching out here to request direct support from the Figma team.

Could you please reset my verification attempts so I can submit the correct documents? If that is not possible, may I try the student verification again using a different email address that is not my school email?

I need Figma Education for my coursework this semester, so I would greatly appreciate your guidance.

Hi ​@dyk,

 

Sorry to hear you're having trouble with your student verification process.

 

I understand you're seeing a “verification attempt limit exceeded” message when trying to verify your education status for Higher Education. You also mentioned that you reached out to SheerID, but unfortunately, they weren’t able to assist further.

While SheerID handles the Higher Education verification process on Figma’s behalf, we really appreciate you sharing your experience. I’ll check in with our team to see if there’s anything we can do on our end.

 

In the meantime, if SheerID’s response included any additional details beyond "unable to help further," please feel free to share them here so we can pass that information along to our team.

Thanks again for your patience!

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