Dear [Support/Sales Team],

I’m writing to express my concern and frustration regarding the Organization Plan tied to my account.

A few months ago, I sent an email requesting to downgrade the plan and reduce the number of seats as we no longer needed them. However, despite that request, I just received a new invoice charging for all seats, including those we no longer use.

In addition, I previously encountered unexpected charges for additional seats that were never intentionally added. There seems to be no clear way to cancel or manage the subscription directly from the dashboard, which makes the process even more frustrating.

I would like to know:

• Did the Sales or Support team actually receive and process my downgrade request?

• Why was the billing not adjusted accordingly after my communication?

• How can I ensure the plan is properly downgraded or canceled to avoid further automatic charges?

I would appreciate a prompt and clear resolution to this issue, including a review of the charges and confirmation that the plan will not be renewed again without my consent.

Thank you for your attention to this matter.