The subscription charge system error

Hi there! Thanks for reaching out to the Figma Forum.Sorry to hear about the unexpected seat additions and billing charges

For privacy and security reasons, we’re unable to handle billing issues directly here in the Forum. I can see that you’ve already submitted a support request about this (thank you!), and I’ve gone ahead and escalated your case internally.

Our team will follow up with you directly through your support ticket (#1577884), so please continue the conversation there, thank you!

Thank for your support, but i only relieved an email for setting guide which i is not my expectation for solving for fraud issues reported. I reply to the email for 2 days, and then dont receive any email to solve problem. 

Finally, very poor support and the problem is unsolved.

Thanks for following up, and I’m really sorry for the delay. I understand how frustrating this is, especially with a potential fraud issue.

I check in the backend and I can confirm that your case is still being reviewed by our Product Support team. I’ve flagged your latest message so they’ve seen the additional context you shared.

Update: The team has replied to you and is currently waiting for your response to continue the investigation, so please check your inbox (including spam/junk) when you can. Thanks again for your patience!