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swshin
swshin
New Member
March 10, 2025
Solved

The invitation email is not being sent to the company staff's email accounts.

  • March 10, 2025
  • 3 replies
  • 284 views

We are sending team invitations to two email accounts, [redacted by forum admin/moderator to remove PII] and [redacted by forum admin/moderator to remove PII], but the invitation emails are not being received.

We have checked the email management settings, including spam filters and blocked senders, and found no issues.

Could you confirm whether this is an internal issue within Figma preventing the invitation emails from being sent?

    This topic has been closed for replies.
    Best answer by Junko3

    Hi ​@swshin, Thanks for reaching out!
     

    I've edited your post to remove any personal information for your security and safety.

     

    Looks like you've already reached out our support team by submitting a support ticket. Thanks for being so proactive! For account stuff like this, our support team is the best place to get help.

    I noticed one of our specialists has already replied. Please check your inbox and reply to the ticket if you have any further questions.

     

    Thanks again for reaching out!

    3 replies

    Figmate
    Junko3Solution
    Figmate
    March 10, 2025

    Hi ​@swshin, Thanks for reaching out!
     

    I've edited your post to remove any personal information for your security and safety.

     

    Looks like you've already reached out our support team by submitting a support ticket. Thanks for being so proactive! For account stuff like this, our support team is the best place to get help.

    I noticed one of our specialists has already replied. Please check your inbox and reply to the ticket if you have any further questions.

     

    Thanks again for reaching out!

    swshin
    swshinAuthor
    New Member
    March 10, 2025

    Thanks for your reply!

      Hulkamaniac94
      Hulkamaniac94
      New Participant
      September 1, 2025

      I had the same thing happen, and it turned out our IT team found the Figma domain was on our email blacklist for some reason. Once they removed it, the invites came through right away. You might also want to check any spam filters or firewalls blocking automated emails.

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