Students having trouble with the verification process

Question

I set up an educator account and added my students. We all went through the verification process and everything worked fine. This was about two weeks ago. Then last Wednesday all of a sudden my student kept receiving a banner notification telling them that they needed to be verified even though they all were verified previously and used their school emails.

Is there a way to fix this?

Gayani_S · Answer

Hey ​@Coach Kabba, thank you for reaching out!I can see that you’ve already contacted our Education team (Ticket #1727157), which was the right step. The team’s typical response time is 5–7 business days, but I’ve flagged your ticket internally to make sure this issue is looked at with priority given the impact on your students.Thank youfor your patience while the team investigates this.

Sign up

Login with SSO

Login to the community

Login with SSO