my project load failed in figma app even on paid plan unreasonable what the
While trying to open/use Figma, I consistently see the error banner:
“Something went wrong. Our team is looking into it now. If refreshing the page doesn't work, check our status page for updates.”
The issue persists even after refreshing, trying Incognito mode, and testing on another browser.
Please confirm if this is a known issue on your side and advise on any immediate workarounds.
Hi
I understand that you’re running into the “Something went wrong” error when working in a Figma Make file.
Thanks for confirming that you’ve seen this both in the Figma desktop app and in browsers.
I tested on my side and I don’t see the same error, and we’re not currently aware of this being a widespread issue: https://status.figma.com/
Let’s try a few more troubleshooting steps together:
Can you try connecting through a different network, such as a mobile hotspot, and then refresh the file to see if it loads?
Does this issue happen with one specific file, or across all of your Figma files?
If connecting from another network works, I’d recommend reaching out to your IT team so they can take a closer look at your environment. You can share these resources with them, which might help:
If adjusting your network settings doesn’t resolve the issue, please reach out to our team directly by submitting this secure form: Submit a request
When submitting the form, please include:
The URL of the file where you’re seeing this issue, and grant edit access to support-share@figma.com (rest assured this won’t impact your billing).
The URL of this forum post so our team can review the full context.
This access will help us investigate the issue more effectively.
Thanks,
Even after changing networks, the error still persists. I have already reported it as a bug, and the issue is currently open but not yet resolved.
No external assets are involved—the failure occurs entirely within Figma. We reproduced the same error across multiple network environments. Despite being on the top-tier plan, the issue persists and needs to be fixed on Figma’s side.
Thanks for following up!
Apologies for missing that you had already submitted a bug report. I was able to locate your report, and it looks like you have an active conversation open (ticket #1525055) with one of our technical quality specialists. I can confirm they’re actively working on this issue.
I’ll go ahead and close this topic now since you’re already in direct contact with our technical quality specialist. If anything else comes up regarding this issue, please continue the conversation by replying to the email you have with them.
If you have any other questions outside of this, feel free to create a new topic here in the forum.
Thanks,
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