Some fonts not replacing

Hi ​@Shiny Leung , 

Thanks for reaching out. I think these kinds of font issues are often caused by the use of conflicting font files across your team. This means that editors on a file are using different versions of the font with slightly different sizing or spacing which then affects the file each time it is opened by someone with a different version.

Also, the trouble shooting depends on which plan you’re on, so let me share two ways.

1. For Pro plan users

Our Help Center has more information about resolving this kind of issue: Manage conflicting fonts

We suggest that you have all editors remove these fonts if they are locally installed. Then please ask all editors to install the same version locally. After doing so you will need to restart Figma to serve the correct font version.

If this is affecting component appearance you can launch quick commands (cmd /) then use the "Regenerate all instances" tool to refresh all of your instances at the same time.

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If it is affecting text or style appearance or settings outside of components you can use quick commands to "Select all with same font" and then "Recompute text layout in selection."

2. For Organization/Enterprise plan users

Same as pro plan, first of all, please try this troubleshooting steps first: Manage conflicting fonts

We suggest that you have all editors remove these fonts if they are locally installed and then all install the same version locally. You will then need to restart Figma to serve the correct font version. Alternatively, you can ask all team members to delete their local font versions and ask an organization admin to upload the font files as shared fonts. You can read about that feature in our Help Center: Manage fonts in an organization

After installing the font files, if this is affecting component appearance you can launch quick commands (cmd /) then use the 'Regenerate all instances' tool to refresh all of your instances at the same time.

If it is affecting text or style appearance or settings outside of components you can use quick commands to "Select all with same font" and then "Recompute text layout in selection."

Let us know if you have any questions, or continue to have trouble after updating those fonts and we'll be happy to help!

If the issue still continues, could you reach out directly to the support team with a copy of your file: https://help.figma.com/hc/en-us/requests/new?

Please make sure you use the email associated with your Figma account, include links to the file in question, and share access with support-share@figma.com. Don't worry, inviting us to view your file won't impact your billing.

Thanks,
Toku

I am on an enterprise account and have deleted the font locally from my PC but the problem still exists.

We are using a shared font now (I assume that it is shared because I still see the font in the font list even though I have deleted it locally). 

I even created a new file to test if there was an issue with the font in an existing file - but the results were still the same. 

Hi ​@Shiny Leung,

Thanks for sharing the details. Then, as I mentioned, could you reach out directly to the support team with a copy of your file: https://help.figma.com/hc/en-us/requests/new? I think this would be the best way. 

Please make sure you use the email associated with your Figma account, include links to the file in question, and share access with support-share@figma.com. Don't worry, inviting us to view your file won't impact your billing.

Thanks for your patience!

Toku