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Hello Figma Team,

 

I’m a postgraduate design student at Monash University, and I’ve been trying to access Figma’s Education Program for several weeks now. Unfortunately, what should be a simple verification process has turned into a loop of rejections, blocked attempts, and system errors — all thanks to SheerID.

 

Here’s what happened:

 

  • I submitted my government-issued ID (first a South Australia Age Card, then my passport), as requested. The photos were clear, glare-free, and unedited — I followed every requirement listed.
  • As a result, I received “We were unable to confirm your identity”, with no explanation given.
  • Even more frustratingly, I was never given a chance to upload my student ID or proof of enrolment — the verification flow simply didn’t include that step.
  • Eventually, I was locked out entirely with a “Verification Limit Exceeded” screen, despite doing everything by the book.
  • SheerID’s support did reply (and I genuinely appreciate that their support staff were polite), but they just reset the process and asked me to try again — which, of course, led to the exact same problem.

 

 

At this point, I feel completely defeated. I’m trying to access Figma for actual university assignments, and yet I’m stuck in a broken system that doesn’t seem to recognize real, valid documentation. I’m not trying to get a discount or game the system — I’m just a student trying to do her work.

 

I’ve always respected Figma as a brand, and I know your support team is doing their best, but I can’t help feeling that hiding behind SheerID is not the solution. If SheerID’s system is failing real students, then Figma should take responsibility for stepping in and providing a human pathway to support.

 

I’m more than happy to provide my student ID, enrolment letter, even join a video call if necessary. I just need someone to care enough to solve the problem.

 

Please.

 

a Postgraduate Design Student, Monash University

Hey ​@Lucile , sorry you ran into this! I’ve merged your post into an existing thread where others have reported the same issue.
You can find the best answer below for helpful context. Thank you

 

 

The “helpful context” doesn’t matter in this case. SheerID is a failure and sends a canned response when contacting support. That is why there are so many forum posts about education verification issues. We all expire today with no resolution or response from Figma or SheerID. I have given all required and valid documentation. This should NOT be an issue.

I tried to re-verify my student status, but I couldn’t complete the verification because it said I had exceeded the verification limit.

I have contacted SheerID several times by email, but they keep repeating that I should verify through the platform, even though I cannot submit my documents because the limit has already been exceeded.

It’s already been a week since I started going back and forth with them about this issue.

The deadline for student verification was September 29, and a lot of time has already passed.

When I tried to verify, none of the documents worked—including my ID card, English enrollment certificate, class schedule, and student ID.

I also contacted Figma’s customer support, but I have never received a reply.

I am extremely frustrated.

 

Hi there! I am seeking assistance regarding the verification of my Figma Educational Status.

I am a lecturer teaching Multimedia Design and Interface Design at Natinal Taiwan University of Arts. I have been using and teaching Figma since 2021, and my educational status has been verified since then. My students consistently find Figma extremely useful and beneficial in various aspects of our coursework. I teach approximately 200 students using Figma each year.

About Weeks ago, I received a new verification request. I currently use two educational accounts (for two different universities), both registered with official school email addresses. One account was verified successfully, but the other was not.

To support the verification, I submitted my course syllabus, school ID card, letter of appointment, and even my government-issued ID card (front and back), as requested by SheerID. However, I received a response stating:

“The first name on the document does not match the first name you entered on your verification form.”

I suspect this issue may be due to differences in how Asian names are formatted—typically, the family name comes first, followed by the given name, especially on official documents.

Additionally, documents issued by the government and universities in Taiwan are written in Traditional Chinese and use the Republic of China (ROC) calendar year format.

After several attempts and uploading nearly all relevant documents, I received a

“Verification Limit Exceeded” message. And SheerID replied “Your ticket has now been permanently closed”.

As this is the beginning of a new semester, many new students are creating Figma accounts. Unfortunately, the success rate of educational verification in my class is only around 60%, and some students are encountering the same “Verification Limit Exceeded” issue.

I’ve been written letters to SheerID and FIgma Suppourt with no reply. Since all current educational users must re-verify their status before September 29, 2025, this has become an urgent issue in my classes. Any help, guidance, or suggestions you can provide would be greatly appreciated.

Thank you for your time and support.

 

[Merged by a moderator from ‘Assistance Needed for Figma Educational Status Verification’ on Sep 28, 2025.]

 

Updates:

I wrote a reply mail with all my verification document attached,

and explain my situation to SheerID.

I also cc a copy to education@figma.com.

SheerID Verification Support does reply very soon,

and along with this message:

 

Thank you for reaching out to SheerID regarding your verification for Figma.
 
As previously stated, we are unable to review your ID via email as the Government ID check must be successfully completed within the platform before continuing with your verification request. If the ID check is not completed, we are unable to further assist with your request.

As SheerID is unable to offer further assistance, we will be permanently closing this ticket.
 
Thank you for your understanding.

 

Am I a joke? 🤷

 

 

 

 

 

Hi there! I am seeking assistance regarding the verification of my Figma Educational Status.

I am a lecturer teaching Multimedia Design and Interface Design at Natinal Taiwan University of Arts. I have been using and teaching Figma since 2021, and my educational status has been verified since then. My students consistently find Figma extremely useful and beneficial in various aspects of our coursework. I teach approximately 200 students using Figma each year.

About Weeks ago, I received a new verification request. I currently use two educational accounts (for two different universities), both registered with official school email addresses. One account was verified successfully, but the other was not.

To support the verification, I submitted my course syllabus, school ID card, letter of appointment, and even my government-issued ID card (front and back), as requested by SheerID. However, I received a response stating:

“The first name on the document does not match the first name you entered on your verification form.”

I suspect this issue may be due to differences in how Asian names are formatted—typically, the family name comes first, followed by the given name, especially on official documents.

Additionally, documents issued by the government and universities in Taiwan are written in Traditional Chinese and use the Republic of China (ROC) calendar year format.

After several attempts and uploading nearly all relevant documents, I received a

“Verification Limit Exceeded” message. And SheerID replied “Your ticket has now been permanently closed”.

As this is the beginning of a new semester, many new students are creating Figma accounts. Unfortunately, the success rate of educational verification in my class is only around 60%, and some students are encountering the same “Verification Limit Exceeded” issue.

I’ve been written letters to SheerID and FIgma Suppourt with no reply. Since all current educational users must re-verify their status before September 29, 2025, this has become an urgent issue in my classes. Any help, guidance, or suggestions you can provide would be greatly appreciated.

Thank you for your time and support.

 

[Merged by a moderator from ‘Assistance Needed for Figma Educational Status Verification’ on Sep 28, 2025.]

 

Updates:

I wrote a reply mail with all my verification document attached,

and explain my situation to SheerID.

I also cc a copy to education@figma.com.

SheerID Verification Support does reply very soon,

and along with this message:

 

Thank you for reaching out to SheerID regarding your verification for Figma.
 
As previously stated, we are unable to review your ID via email as the Government ID check must be successfully completed within the platform before continuing with your verification request. If the ID check is not completed, we are unable to further assist with your request.

As SheerID is unable to offer further assistance, we will be permanently closing this ticket.
 
Thank you for your understanding.

 

Am I a joke? 🤷

 

 

 

 

 

Just a quick update.


After replying to SheerID Verification Support and CC’ing a copy to education@figma.com, I received a response from Figma.

They informed me that my verification limit had been reset and asked me to try the process again.

I’m happy to share that I’ve successfully completed the verification!

Thanks to the moderator for the helpful suggestion, and to Figma Support for the prompt response.

Although my educator account is now resolved, many of my students are still unable to verify their student accounts.

While the free version of Figma includes many useful features, it’s frustrating to explain why they can’t access the promised benefits of the Educational plan.

So I’m posting this update and leaving the discussion open.
Hopefully, things will work out soon and smoothly.

I’ll keep updating if there’s any good news.

Great job again, Figma team!

Following this thread. I have the same issue.

I'm an international student studying in California, and my FIGMA student account hasn't been approved. I've tried contacting SheerID over six times, but to no avail. They simply say they can't help you and close the ticket. We use FIGMA a lot at school, but it's very difficult right now.

 

I contacted you before and you mentioned I should try again  but it shows me this
 

 

Hey All, thank you for following up! 

I completely understand how frustrating this experience has been. As mentioned by ​@MARK54, if you’ve already reached out to SheerID, the next best course or action is replying to SheerID Verification Support and CC’ing a copy to education@figma.com.

From there, our Education team will be able to help reset your verification limit, so you can try again. 

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