While looking around I accidentally upgraded a seat I then downgraded it again and now in the billing section its saying I have 1 full seat and 2 collab seats!
How the hell do i set it back to a single collaboration seat (billed annually)
Not a great start or an initial FigJam experience
Hey
I saw that you filed a couple of support tickets already via our help form. I had one of them escalated on the support side, and you should be receiving a response with details on the additional charges, and what can be done to correct your seats. They will also be able to assist with getting any billing issues corrected. For reference, your case number is #1440072.
Thank you for your patience with us on the community side 🙏🏻
For others who have this issue…..
It seems the only way to get rid of these seats is to cancel the whole plan completely!!!!
What a totally ridiculous situation - I’ve spent my time converting from another platform so not a brilliant place to be….
Support
“I am unable to adjust the seat swap invoices.
To do this, I would need to fully cancel your plan and refund you. Is this okay?”
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