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Dear Figma Support Team,

I hope you’re doing well. I’m reaching out with concern regarding the sudden suspension of my Figma account registered under the email [redacted by moderator to remove personal information] (Account Name: [redacted by moderator to remove personal information]). I was surprised to find that my account was suspended without any prior warning or explanation. I want to clarify that I have never engaged in any illegal or policy-violating activities. Figma has been an essential part of my professional workflow, and I have several important projects and case studies stored in my account that are crucial for my ongoing work.

I kindly request you to please review this suspension and, if possible, restore my account. If there was any issue or violation, I would greatly appreciate it if you could inform me of the reason so I can ensure it never happens again. My intention has always been to use Figma responsibly and in full compliance with your policies. I truly value Figma as a design platform and rely on it daily for my professional growth. I would be deeply grateful for your help in resolving this matter so I can continue my work without further interruption.

Thank you so much for your understanding and support. I look forward to your positive response.

Warm regards,
[redacted by moderator to remove personal information]
Email: [redacted by moderator to remove personal information]

Hi ​@alii — thanks for reaching out, and I’m really sorry to hear about the trouble with your account.

For privacy and security reasons, I’ve removed some personal details from your post, as we’re not able to access or share account information here in Figma Forum. I did check, and it looks like you already have an open case with our Product Support team. I’ve added a note to flag that you followed up here with more details.

They’ll be in touch with you directly via email as soon as there are any updates. Your case number is: 1568695.

Appreciate your patience while the team continues reviewing your case, and I hope this helps clarify next steps a bit more.

Hi ​@Tom Reem , I hope you’re doing well. I’m reaching out regarding the unexpected suspension of my registered Figma account. I’ve already sent around 15 emails to your support team, but unfortunately, haven’t received any response yet. I’m deeply concerned because I have multiple active client projects stored in my Figma account, and my clients are waiting to review the designs. This situation has put me in a very difficult position, as I rely on Figma daily for my professional work. I want to clarify that I’ve never engaged in any illegal or policy-violating activity on Figma, and I’m currently on a paid Pro plan. I truly don’t understand why my account was suspended. Please understand my urgency and help me restore access to my account along with all my files as soon as possible. I would be extremely grateful for your prompt attention and support in resolving this matter.

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