Request to Restore My Suspended Figma Account

Hi ​@alii — thanks for reaching out, and I’m really sorry to hear about the trouble with your account.

For privacy and security reasons, I’ve removed some personal details from your post, as we’re not able to access or share account information here in Figma Forum. I did check, and it looks like you already have an open case with our Product Support team. I’ve added a note to flag that you followed up here with more details.

They’ll be in touch with you directly via email as soon as there are any updates. Your case number is: 1568695.

Appreciate your patience while the team continues reviewing your case, and I hope this helps clarify next steps a bit more.

Hi ​@Tom Reem , I hope you’re doing well. I’m reaching out regarding the unexpected suspension of my registered Figma account. I’ve already sent around 15 emails to your support team, but unfortunately, haven’t received any response yet. I’m deeply concerned because I have multiple active client projects stored in my Figma account, and my clients are waiting to review the designs. This situation has put me in a very difficult position, as I rely on Figma daily for my professional work. I want to clarify that I’ve never engaged in any illegal or policy-violating activity on Figma, and I’m currently on a paid Pro plan. I truly don’t understand why my account was suspended. Please understand my urgency and help me restore access to my account along with all my files as soon as possible. I would be extremely grateful for your prompt attention and support in resolving this matter.

Dear Figma Support Team,

I am writing to request a review and reinstatement of my Figma account associated with the email [redacted by moderator to remove personal information].

This is my long-standing personal account, which I have been using for several years. Recently, I upgraded by adding a professional seat to access the AI Make feature. I am unsure why the suspension occurred, as I believe I have not violated any of Figma’s policies.

All of my professional work and design experience are stored within this account, and unfortunately, I do not have a backup of my projects. I kindly ask you to consider my situation and help restore my account access at the earliest convenience.

Your support and understanding in resolving this matter will be deeply appreciated.

Warm regards,

[redacted by moderator to remove personal information]

Hello ​@Asma Far — thanks for sharing what’s going on, and I’m sorry you’re dealing with this.

Because we need to ensure account security, I’m unable to handle the specific details from the public forum — that’s why our support team handles these requests directly. I can see you have a support case open: 1584624. The best next step is to continue working with that team by replying to their email. I’ve flagged your post with them so they’re aware you’ve reached out here. They’ll be able to review your details and offer further guidance.

Appreciate your patience and understanding.