Hello.
I mistakenly made a payment for the wrong team I'm managing.
It was for one seat on the Professional plan. I canceled the plan immediately after payment, but it seems refunds aren't possible online. Could you please assist me?
Thank you.
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Hi there
To help protect your privacy and account security, we’re unable to review or process billing-related issues here in the public forum. If you haven’t already, please reach out directly to our Product Support team with the amount, date, and team name associated with the payment — they’ll be able to take a closer look and get this resolved. You can reach them through this secure form: Submit a request.
For a helpful overview of how billing works in Figma, you can also check out this guide: Manage payment and invoice details.
Appreciate your patience while this gets sorted out — and if anything else comes up, feel free to reach back out here anytime. 🙏🏻
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