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Refund Request for Unauthorized Charge although I have starter plan !! - i tried to contact support

  • September 3, 2025
  • 3 replies
  • 90 views
Cem Denizsel

Hi,
 

Although I have a starter plan, the fee for a Professional plan has been deducted from my account. I tried to reach out to support and it has been 6 days, I got no response. Please contact me through my email and refund it. 

 

Best,

Cem

Best answer by Gayani_S

Hey ​@Cem Denizsel, thanks for confirming this. I took a look at your ticket and can confirm the issue has already been resolved, but I wanted to share the outcome here as it may help others in the community who run into something similar.

In your case, you were previously on the Professional plan and later canceled it. Before the end of your billing term, an additional seat was added. Because of how Figma’s billing works, those seat costs weren’t charged right away. Instead, the system tracks usage and then applies prorated charges on a following invoice.

It may help to think of it a bit like going to a restaurant: you sit down, enjoy your meal, and you’re not charged immediately. Once you’re finished, the restaurant brings you the bill for what you’ve already consumed.

Figma works in a similar way. When you add a new seat, you don’t pay upfront. Instead, the system tracks the usage and then charges you later, prorated for the time the seat was active — just like paying for the meal after you’ve eaten.

 

Hope this helps!

3 replies

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • September 3, 2025

Hey ​@Cem Denizsel, thanks you for reaching out! Apologies that you haven’t heard back from our team yet. I can see that you’re on the free starter plan, do you have a another Figma account? If so please provide the details via email to our support team. 

I can see that you’ve submitted two support ticket. Ticket number #1486292 and #1493723. I’ve escalated this with the team and someone should be in touch with you soon. Appreciate your patience in the meantime! 

Cem Denizsel
  • Cem Denizsel
  • Author
  • September 3, 2025

Hi, 

 

I do not have any other Figma account. Looking forward to hear from you!

 

Best,

Cem

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • Answer
  • September 4, 2025

Hey ​@Cem Denizsel, thanks for confirming this. I took a look at your ticket and can confirm the issue has already been resolved, but I wanted to share the outcome here as it may help others in the community who run into something similar.

In your case, you were previously on the Professional plan and later canceled it. Before the end of your billing term, an additional seat was added. Because of how Figma’s billing works, those seat costs weren’t charged right away. Instead, the system tracks usage and then applies prorated charges on a following invoice.

It may help to think of it a bit like going to a restaurant: you sit down, enjoy your meal, and you’re not charged immediately. Once you’re finished, the restaurant brings you the bill for what you’ve already consumed.

Figma works in a similar way. When you add a new seat, you don’t pay upfront. Instead, the system tracks the usage and then charges you later, prorated for the time the seat was active — just like paying for the meal after you’ve eaten.

 

Hope this helps!

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