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Refund Request

  • January 26, 2026
  • 1 reply
  • 83 views
Eren Güveli

Hello,

On 26.12.2025 I purchased 5 USD a month plan from Figma and before the 30 days was up I had reverted back to the free plan. However today on 26.01.2026 I received a bill for 18 USD on my card. Please help me get a refund since the articles on your site or the support email did not help me at all. Thanks in advance.

 

Best answer by Celine_

Thanks for reaching out, Eren! Celine from Figma here, happy to help! I understand why that unexpected charge would be concerning.

I can confirm that I was able to see your support ticket and have added a follow-up note to the support team for review. For security and privacy reasons, we’re not able to process billing or refund requests directly here in the Forum due to security reasons, but our support team is best equipped to review your subscription details and advise on the next steps. For reference, your support ticket is #1707931.

The team will follow up with you directly by email as soon as they have more information. Thanks for your patience, and I hope this gets resolved for you soon!

Update: I see that your request has been resolved. If you have any further assistance, feel free to reach out via your case, it will re-open automatically.
I’ve gone ahead and closed the topic here.

This topic has been closed for replies.

1 reply

Celine_
Figmate
  • Celine_
  • Community Support
  • Answer
  • January 26, 2026

Thanks for reaching out, Eren! Celine from Figma here, happy to help! I understand why that unexpected charge would be concerning.

I can confirm that I was able to see your support ticket and have added a follow-up note to the support team for review. For security and privacy reasons, we’re not able to process billing or refund requests directly here in the Forum due to security reasons, but our support team is best equipped to review your subscription details and advise on the next steps. For reference, your support ticket is #1707931.

The team will follow up with you directly by email as soon as they have more information. Thanks for your patience, and I hope this gets resolved for you soon!

Update: I see that your request has been resolved. If you have any further assistance, feel free to reach out via your case, it will re-open automatically.
I’ve gone ahead and closed the topic here.

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