I was charged today but I have cancelled my subscription so I would like a refound , thank you
refound
Best answer by Celine_
Hey
I understand your concern about being charged after cancelling your subscription. For privacy and security reasons, we’re not able to review billing or refund requests directly in the Figma Forum. To help move this forward, I’ve gone ahead and created a support ticket on your behalf so our support team can review your subscription and assist you further. They’ll follow up with you directly via email, please check your inbox: anxxxx3@gxxxl.xxm. For reference, your case number is #1675929.
As a quick reminder, here are the steps to cancel a Professional plan subscription (in case it’s helpful to double-check):
To cancel your Professional plan:
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In your browser or the Figma desktop app, locate the Professional team in the file browser sidebar.
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Click Admin.
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Select the Settings tab.
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In the Plan section, click Cancel plan.
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Choose the most appropriate cancellation reason and confirm by clicking Cancel plan.
You can also find these steps in our Help Center article on downgrading your Professional plan.
Thanks for your patience. Our Support team will take a closer look and get back to you soon!
Update: I see in the backend that the support team solved your issue. I’ve gone ahead and closed the topic here. If you have any additional questions, feel free to reply to your case, it will be re-opened automatically, thank you!
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