I sent proof of enrollment from the university and it is being rejected.
[attachment redacted by moderator to remove personal information]
Question
Proof of enrollment denied.
Hi
If you haven't already, I'd recommend reaching out to SheerID directly at figmasupport@sheerid.com — they manage the verification process from end to end and can provide guidance on why your enrollment proof was denied and what to try next. For reference, this resource covers what's required for verification: Figma for Education → Verify your education status.
I also checked in with our Education team, and I can confirm you have an open request with them as well. Your case number is: 1831437, and I've shared your post so they have the full context.
Finally, I removed the attachment from your original post to protect your privacy — appreciate your understanding on that.
Let us know if any other questions come up along the way.
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