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Yuriy Lutsenko
Yuriy Lutsenko
New Member
May 6, 2025
Question

Please refund my invoice.

  • May 6, 2025
  • 2 replies
  • 103 views

Hi.
I am writing regarding a recent charge to my account. I am on an annual plan, and I understand that you do quarterly seat billing. I accidentally forgot to review the seat count, and one additional seat was charged in the most recent update.

This was unintentional, and the user was not supposed to be active. The charge occurred less than 12 hours ago, and I have already corrected the seat count. I kindly ask if it is possible to refund the amount charged for this extra seat.

Thank you for your understanding and help.

    This topic has been closed for replies.

    2 replies

    Yuriy Lutsenko
    Yuriy LutsenkoAuthor
    New Member
    May 6, 2025

    additionally

    The charge hasn’t gone through yet because the billing information still points to an old card. However, the Billing section is prompting me to complete the payment. I’d appreciate it if this pending charge could be canceled instead.

    Thanks

    y_toku
    Figmate
    y_toku
    Community Support
    May 6, 2025

    Hi ​@Yuriy Lutsenko 

     

    Sorry to hear you're having an issue with billing. Due to the sensitive nature of billing inquiries, we're unable to answer those questions directly. Could you please reach out to our dedicated support team using this link? https://help.figma.com/hc/en-us/requests/new?ticket_form_id=9707134248215

     

    Thanks for your understanding.

    Toku

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