Hello, I have seen this issue quite a few times in the forum (locked out of Figma account that is tied to school email that can no longer be accessed) and was unable to get a response after I opened a support ticket, so here I am seeking help for this issue.
The workaround that is suggested by Support staff on this forum (email forwarding) is not an option for me unfortunately.
Thank you!
Best answer by djv
Hi
I took a look at your case history with support on the backend, and it seems like you never received our original reply to your support ticket #1219712 back in January.
In our reply, we shared that if your emails are not forwarded, what we can do is start the process to manually update your Figma account email address. We’ve resent the information asked on a new ticket #1268307. Please check your inbox and provide the necessary information to confirm your identity, and support will continue helping you out directly.
Hi
I took a look at your case history with support on the backend, and it seems like you never received our original reply to your support ticket #1219712 back in January.
In our reply, we shared that if your emails are not forwarded, what we can do is start the process to manually update your Figma account email address. We’ve resent the information asked on a new ticket #1268307. Please check your inbox and provide the necessary information to confirm your identity, and support will continue helping you out directly.
I am facing the same problem. I have no longer access to my student gmail account and suddenly I also lost access to my figma account. But there so many important files that I need.
Hi
I replied to your other topic as well as to your private message. Please send over your student gmail email address in a private message, so I can look into this for you.
Hi I’m facing the same issue. Could you please help me with it.
Hi
We aren’t able to help with Account management here on the forum, so if you haven’t already, please reach out to the support team directly here: https://help.figma.com/hc/en-us/requests/new
You’ll want to provide the EDU email address that you no longer have access to as well as your current email address to start the process to manually update your Figma account email address.
Hi
I have the same problem, but once i contacted the support team I received this email:
Thanks for reaching out! It looks like you're contacting us from a Starter account. Customers on this plan receive support through our Community Support Forum.
There, you'll find a wealth of information, tips, and solutions to help you find answers to your questions. It’s a great resource for getting the assistance you need from Figma and our broader community.
If you're looking for email support and have a Pro, Org, or Enterprise plan, please use our contact form using the email associated with that account.
If I need to pay to retreive my files, that is fine, but can you help with a way to get them back?
Hi
I took a look at the email associated with your forum account, and I can see that you successfully reached out to support on ticket #1581451. The team will review and be in touch as soon as they can.
Hi
I took a look at the email associated with your forum account, and I can see that you successfully reached out to support on ticket #1581451. The team will review and be in touch as soon as they can.
Thanks for replying, I believe however that that ticket is also linked to my student email, and not my personal email - so if they send something I will be unable to open...
Thanks for clarifying that,
Are you able to send over your personal email via a private message? I can provide it to support to attach to your open ticket.
Hi, I am facing the same problem.I can’t access my Figma account linked to [redacted by moderator to remove personal information] because the school email has been deactivated after graduation. I’ve sent the information asked on a ticket #1600659. Thanks in advance!
Hi
Thanks for your patience as the team takes a closer look. 🙏🏻
Hi,
I’m experiencing similar issues and can’t access my school email. Could you please let me know how I can change my email address so I can access my Figma account?
Cheers!
Hi,
I’m experiencing similar issues and can’t access my school email. Could you please let me know how I can change my email address so I can access my Figma account?
Cheers!
did you find a fix for it? i have the same issue @nadersson
Hey @nandersson and @MNGHA! I understand you cannot log into account under your old school email address. Do you happen to have emails from your old email address forwarded to the new email address? If so, I recommend to reset your password so that you can surpass the Google single sign on login to access your Figma account, and then update your email address as needed.
Please let me know if your emails are not forwarded, I can create a support ticket on your behalf. What support can do is start the process to manually update your Figma account email address. After the change of the email address of the account, you can log in, and move the files in the account to your new account. For this process they’ll need to verify your ownership of the account.
Thank you,
Gayani
note: i have access to my account but each time i try to change my email an error message appears saying “ sorry your link has expired or been malformed”
Update: i happily transferred all of my work to my new account (MNGHA) but i want to cancel the subscription for my old account on the figma app but didn't know how since i don't want to be billed on it, if you can just give me the way to cancel it on the app so i can renew it to my new account i would be glad, tomorrow will be the new bill so i want to cancel it today if possible before i can subscribe in my new account so i wont be billed twice
Second update: I missed up after transferring my files to my current account, i tried to delete my old account and now all the files i have transferred got deleted
if my old files are gone forever kill me please
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