I’m posting here in hopes of getting help or visibility on an account access issue.
My Figma account was originally created using a school email address. That email has since been permanently deleted by the school after graduation, so I no longer have access to it.
Because of this, all login and verification codes are sent to an email address that no longer exists, which has completely locked me out of my account and the files associated with it.
I still have access to the device and browser previously used with this account and can provide any information needed to verify ownership (previous projects, team names, billing info, etc.).
Is there a way to manually update the account email to my personal address or otherwise recover access without the old school email?
Thanks in advance — I’d really appreciate any help with this.
Best regards,
Carimo
Best answer by Celine_
Hi @Carimo Lacroix , Celine from Figma here, thanks for explaining the situation!
I was able to see your support ticket (for reference your case number is #1721729). I’ve also added a follow-up note to your case so the team has the latest context.
Because this involves updating the email address on an account where the original school email is no longer accessible, it’s not something we’re able to resolve directly from the Forum for security reasons. The support team is best equipped to help with this and can guide you through verifying ownership and updating the email safely.
Please continue the conversation directly via your existing case. Someone will follow up with you by email as soon as they can. Thank you for your patience while the team reviews this!
Update: The support team is waiting for your response to assist you further, please check your inbox when you can. I’ve gone ahead and closed the topic here, thank you!
Hi @Carimo Lacroix , Celine from Figma here, thanks for explaining the situation!
I was able to see your support ticket (for reference your case number is #1721729). I’ve also added a follow-up note to your case so the team has the latest context.
Because this involves updating the email address on an account where the original school email is no longer accessible, it’s not something we’re able to resolve directly from the Forum for security reasons. The support team is best equipped to help with this and can guide you through verifying ownership and updating the email safely.
Please continue the conversation directly via your existing case. Someone will follow up with you by email as soon as they can. Thank you for your patience while the team reviews this!
Update: The support team is waiting for your response to assist you further, please check your inbox when you can. I’ve gone ahead and closed the topic here, thank you!
