I had one annual full seat on my account. I needed to add a new monthly full seat to the account, as I have a temporary worker working on my team. When I went to add a monthly seat, an annual seat was automatically added to my next invoice instead. How can I change that additional annual seat to a monthly seat and get the charge changed accordingly on my invoice/charges? If that’s not possible, how can I remove that additional seat all together and get it removed/refunded from my next month’s invoice?
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Hi
I understand you're looking for a way to convert an accidentally added annual seat to a monthly one and ensure your invoice reflects that change.
Thank you for already submitting a related support ticket. I've confirmed that our specialist team is actively working on your case in the backend, so we appreciate your patience in the meantime.
As this is an individual billing issue, we’re unable to handle it directly here in the Forum due to privacy and security concerns. If any other community members are experiencing a similar issue, please submit a support ticket: Submit a request
In the meantime, for reference, Monthly vs. annual subscriptions section in Manage billing on the Professional plan may help clarify how additional seats are added to an professional subscription..
I’ll go ahead and close this topic now. If anything further comes up related to this issue, please feel free to respond directly to your support ticket email.
If you have any other questions unrelated to account-specific billing, don’t hesitate to start a new topic here in the Forum.
Thanks,
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