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I just upgraded to Profesional (full seat) so that I can, among other things, take advantage of the video feature — adding one to the workflow — and despite FIGMA taking my money and my profile now showing the blue “Professional” badge, the feature is NOT working. It’s still saying I need to upgrade. I tried the browser version and refreshed that at least 12 times, closed and re-started the desktop app at least 6 times and finally shut down and re-strted my Mac once...NOTHING!

 

Worst of all, I submitted a support ticket (##1380952) and when completed, it showed me a summary at the end that said “Status: solved”. How can it be solved without anyone even looking at it or contacting me.

 

So you take my money and then instantly tell me that my problem is solved? What a complete RIP-OFF! 

Hey ​@M.Design - apologies for the trouble with contacting us. Definitely not what was intended, and I’m working to get this corrected for you.

I was able to locate the ticket you were referring to, and I will update you here again once I’ve gotten this situated. 

Update: I reached out to our support team regarding this, and you should be receiving an email from someone shortly to help get your billing squared away.

Appreciate your patience with me!

Thank you. I anxiously await your response because I’m missing an oppotunity with each passing hour.

HELLO!!!

 

I submitted my report on June 4th, it’s now June 6th and NOTHING! You have my money and I can’t use the service I paid for. WHAT THE ACTUAL HELL! How can you run a business like this? Is legal action the only way?

Hi again - I really do apologize for the continued trouble. I see that an agent had reached out to you before your reply here, but I want to check in on a couple of things to really make sure that email got to you.

If you did not receive contact from us via email, can you PM me the email address you’re expecting the response to be sent to? I’m wondering if there’s an issue with the we are sending responses to. If that’s the case, I want to make sure that part gets resolved as soon as possible,

Let me know when you have a moment.

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