Hi Oliver, thanks for reaching out!

If you need to take over admin responsibilities while Louise is on leave, here’s how you can proceed:

1. Check if you're already an admin on the team by going to the team settings.

2. If not, an existing admin will need to make you as an organization admin. If Louise was the only admin and no one else has access, please contact our support team directly by submitting this form here, and we can help verify and update the admin access.

Once you’re an admin, you’ll be able to:

• Manage seat assignments (add/remove members)

• Adjust the number of licences via Admin > Settings > Plan

• View and manage billing

Hope this clarifies!

Thanks Celine, I submitted the form but haven’t had any update- could you please update me?

I was able to locate your support ticket in the backend. I’ve gone ahead and escalated it internally. (For reference your support ticket is #1451829).
Thanks for your patience in the meantime, someone will reply you soon!

Apologies for the delayed response here.

Just sharing a quick update, following an internal verification process, our support team has granted Org admin access to your account as requested.

I've gone ahead and marked this topic as resolved. For others who may encounter similar issues, feel free to reach out to our support team directly for further assistance to help verify and update your admin access. Thank you