I lost access to my own file

Hey ​@Daniel_Garcia_Paris, thank you for reaching out! I completely understand how stressful it can be to lose access to an important file, especially when you need it urgently. Let’s go through a few steps to try and locate it together.

1. To cover some grounds, please check if:

• The file is in your deleted folder (Open your drafts > click the deleted page). If so, right-click the file to restore it
• The file may have been moved by a teammate who was also on that file
• You’re logged into a Figma account that should have access to this file. You can switch accounts via the top-right and top-left corners of the file browser.
   

2. Could you double-check the team picker in the side bar and see if you can locate all your teams there?

3. Can you also please check in the “Deleted” section of your “Drafts to Move” folder:

4. Do you happen to have any file links of those missing drafts?
   
   You may be able to find the URL from:

• Any past conversations where you might have shared the file with colleagues.
• The ‘File > Recently Closed’ menu if you are using the desktop app.

To better assist you with this issue providing the URL(s) of the missing drafts would be incredibly helpful for further investigation.
 

I appreciate your help, and I’ll do my best to get this resolved quickly!

I search everywhere and still can’t find it. It is not a team file. I created that file and share it with a few colleagues. Here is a link to it:

[redacted by forum admin/moderator to remove PII]

I lost another file this morning. Same case. First it doesn’t allow access to the file and when I close the tab the file disappears from the dashboard without a trace. This was a small file. the name was “Revenue Talents” and I don’t have a link because I never shared it.

I lost two more files over the weekend. “ARRtist participants 2025” is an important one. So far there are 4 files missing. 

Why is no one replying? Why Suport has not reply at all? Is this because I have a free account? Would has been different if I had a paid account? In that case, They should inform everyone with a free account that this is a possibility. I don’t know who else to contact.

Hey ​@Daniel_Garcia_Paris, apologies for the delayed response! I checked using the file link you shared, and I was able to locate the files you mentioned. I'll send you a DM with the details, including the team name where the files are located. Please take a look when you have a moment.

I genuinely understand your concern, and I assure you that your account type doesn’t impact how much we care about helping you. Every user, free or paid, is important to us. 

If you have any further questions or need additional help, please don't hesitate to reach out. We're here for you.