Dear Sir,
I have already cancel my paid subscription for weeks
Why am I still being charged?!
Please advise
Thanks
Nelson
Solved
I have already cancel the Pro plan but still being charged!
Best answer by Celine_
Hi Nelson, thanks for reaching out, and I’m sorry for the confusion this has caused!
We’re not able to handle billing or subscription changes directly from the Forum due to security reasons. That said, I can see that you’ve already reached out to our support team, and I’ve gone ahead and I’ve followed up on your case internally. (For reference, your case number is #1654570)
The support team will be able to take a closer look at your account and make sure your subscription is properly canceled and that any billing concerns are reviewed. While I can’t guarantee the exact response time, someone on the support team will be in touch soon. Thanks for your patience while they look into this!
Update: The support team has clarified the invoice details. Please check your inbox when you have a moment and continue the conversation via the secure form if you have any further questions. I’ve gone ahead and closed the topic here. Thank you!
This topic has been closed for replies.
Hi Nelson, thanks for reaching out, and I’m sorry for the confusion this has caused!
We’re not able to handle billing or subscription changes directly from the Forum due to security reasons. That said, I can see that you’ve already reached out to our support team, and I’ve gone ahead and I’ve followed up on your case internally. (For reference, your case number is #1654570)
The support team will be able to take a closer look at your account and make sure your subscription is properly canceled and that any billing concerns are reviewed. While I can’t guarantee the exact response time, someone on the support team will be in touch soon. Thanks for your patience while they look into this!
Update: The support team has clarified the invoice details. Please check your inbox when you have a moment and continue the conversation via the secure form if you have any further questions. I’ve gone ahead and closed the topic here. Thank you!
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