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I’m trying to generate a custom font from https://github.com/uswds/public-sans using their build script which outputs ttf/otf files. 

However, when uploading custom fonts (named different than Public Sans) in the Resources > Fonts to be shared across my organization, the custom font does not render correctly.

I can see the custom font in the font dropdown, but in console, I get a 404 for 

https://www.figma.com/api/fonts/1205729/file/8VD5apkKPfyFkBPBUFICZB with response:

```

{
    "error": true,
    "status": 404,
    "message": "Not found.",
    "i18n": {
        "id": "error.not_found",
        "fallback_text": "Not found.",
        "params": {}
    }
}

```

 

Are there specific rules or validation issues for uploading custom fonts for an organization? When I install the OTF font locally in FontBook, it works - but I want my entire organization to use a custom generated font.

Hi ​@grelas ,

 

I understand you're seeing a 404 error when trying to use a custom font that you’ve uploaded to your organization. You’re able to see the font name in the font picker, but it doesn’t render correctly.


I saw that you’ve already submitted a support ticket for this (thank you!), and one of our specialists is currently looking into it.

We appreciate your patience as our team investigates. We'll follow up through your support ticket as soon as we have any updates to share.

 

Thanks!

Hi ​@Junko3, I’d like to add more details for my ticket number. How can I do this?

 

Edit: sorry I see the ticket detail page in email. Nevermind!

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