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Hi Figma team,

I’m writing because I’ve just noticed a charge of $43.20 on my account, despite having cancelled all paid subscriptions well before the renewal date.

To make matters worse, I received absolutely no email or notification warning me that a payment was about to be processed. This lack of transparency is extremely disappointing, especially coming from a company like Figma.

On top of that, trying to check or manage my subscription and billing information is unnecessarily complicated. It genuinely feels like the system is designed to make it difficult for users to know where they stand, what’s active, what’s not, and what they’re being charged for.

Frankly, it starts to resemble the kind of tactics used by less reputable services, even scammers: no clear way out, no notice, and a surprise charge you can’t easily stop.

I’d like this payment to be reviewed and refunded immediately, and I’d also appreciate a proper explanation of how this was allowed to happen.

Hi ​@Salvatore_Alamia, I want to sincerely apologise for the delay in getting back to you. We realise it's been 6 days since you reached out via email and the forum, and we're really sorry it took this long to acknowledge your message.

 

I completely understand how this must be frustrating, especially when there’s been no prior notification and it’s difficult to track down the details.

I’ve seen that you’ve already contacted our support team (ticket no. #1454838), and I want you to know I’ve escalated this internally so it can be reviewed as quickly as possible. Our support team has now responded to your ticket, and to properly investigate what happened with the unexpected charge, we’ll need to take a closer look at your account. 

Unfortunately, I am not equipped to handle payment issue on the Forum due to privacy and security reasons. That’s why I recommend continuing the conversation directly in your support ticket, where the team can assist you more thoroughly.

 

I also hear your feedback loud and clear regarding the complexity of managing billing and subscriptions, that’s definitely not the experience we want for our users. I’ve shared your concerns with the relevant teams so we can take a closer look at how we can improve this going forward.

 

Thanks again for your patience, and please don’t hesitate to reach out if there’s anything else I can do to support you in the meantime.

This same thing happened to me, and they lied to me over and over saying that I only had a corporate account. However they have been billing me as an individual ever since we converted to corporate. Every time I saw a $40 bill come in, I replied to customer service and expressed concern. At which point they lied--every time until the most recent--saying I was not in fact getting billed. 

 

This is a complete scam and they are now attempting to refuse to refund me for all these bills which they LIED ABOUT. BBB, here I come.

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