In Figma Slides when I go to view my version history and try to select an older version I keep getting the message, “Something went wrong. Our team is looking into it now. If refreshing the page doesn’t work, check our status page for updates.” This has been happening to me for, at least, the last 2-3 weeks. Is there something I’m doing wrong or is this a bug?
Hi there, sorry to hear this is happening!
As a first workaround, please try clearing out both your desktop app's and browsers cache and see if there are any improvements?
You can clear the desktop app cache on a Mac in the Help menu under Troubleshooting. If you'd prefer to manually clear your cache you can:
You can clear the desktop app cache on Windows under the toggle-arrow at the right of the top toolbar under Help > Troubleshooting. If you'd prefer to manually clear your cache you can:
If this still doesn’t help, please reach out directly to our support team for further investigation by filling out this form: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360001744374
Make sure to use your Figma email account, and please share a short screen recording showing the steps you take to reproduce the issue. Thank you!
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