Figma Slides "Version History" doesn't appear to be working. Is there another way to access the Figma Slides version history?

Question

In Figma Slides when I go to view my version history and try to select an older version I keep getting the message, “Something went wrong. Our team is looking into it now. If refreshing the page doesn’t work, check our status page for updates.” This has been happening to me for, at least, the last 2-3 weeks. Is there something I’m doing wrong or is this a bug?

Celine_ · Answer

Hi there, sorry to hear this is happening!

As a first workaround, please try clearing out both your desktop app's and browsers cache and see if there are any improvements?

You can clear the desktop app cache on a Mac in the Help menu under Troubleshooting. If you'd prefer to manually clear your cache you can:

Quit the Figma desktop app
Open Terminal.app and enter the following command: rm -rf "$HOME/Library/Application Support/Figma"
Try opening the desktop app again

You can clear the desktop app cache on Windows under the toggle-arrow at the right of the top toolbar under Help > Troubleshooting. If you'd prefer to manually clear your cache you can:

Close the Figma desktop app
Open the Start menu, and paste in this, followed by enter: %APPDATA%\Figma
In the window that opens, delete the Desktop and DesktopProfile folders if they exist
Launch the desktop app again

If this still doesn’t help, please reach out directly to our support team for further investigation by filling out this form: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360001744374

Make sure to use your Figma email account, and please share a short screen recording showing the steps you take to reproduce the issue. Thank you!

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