Hey ​@Ion — welcome to Figma Forum, and thanks for raising this. I’d like to take a closer look and share more details with our product team, could you reply back with the type of prompts you were adding and the steps leading up to the message?

Our Technical Quality team can also review the file directly. If you’re up for it, you can get that started by filling out this secure form and including:

• the link to the file where this is happening
• ‘can edit’ access granted to support-share@figma.com for the impacted file
• a screen recording showing the issue in action (if possible).

Figma Make is generally available to Education team members, but access requires completing the updated verification process. If your verification hasn’t been renewed yet, that may explain the restriction. You can read more about that here: Figma for Education → Updates to verification process.

Let me know how things progress, and I’ll make sure to check back in with you.

Hi Tom,

Here is the link: https://www.figma.com/make/X6cAvADfWgqL6Ar6w0exDG/Interactive-Fractions-Learning-Exercise?node-id=0-1&t=SRChv0WXbvVhvEKH-1

Here is the recording, showing the prompts and more details: https://www.swisstransfer.com/d/3b95bfd2-8708-4208-8abd-2e02bb347ed0

I have already renewed my verification, and this is what I get when I access -  figma.com/education/apply

Kind regards,
Ion.

Really appreciate you sharing these details, ​@Ion — I’ve passed them along to the right team. We’ll follow up with next steps either here or by email tied to your account. Thanks for bearing with us while we review. 🙏🏻