Hey ​@Helen Chapman (Torchbox) - apologies for the trouble. I’d also be also be frustrated if this kept disrupting my work. I saw your response in older topic here, and moved it into it’s own individual/new one.

Can you provide me some additional info for me?

• Is it just the web browser? Or do you also see this in the desktop app as well?
• Is it a specific file that keeps refreshing, or is it all/any of them? Is it not in a file, but the general Figma landing page?
• What browser (and version number) are you current using?
• Do you have any extensions installed in your browser?
• Have you tried clearing the app cache/cookies for Figma specifically?

Thank you for your patience! Hope to get you a solution soon.

I don’t use the desktop app, but this keeps happening all the time in the browser.

I think you must have started putting Figma “to sleep” when tabs are sitting in the background or something? Whenever I switch back to a Figma tab, it almost always reloads, causing me to lose my position in some very large documents. It’s incredibly frustrating.

I use Brave. At first, I thought this had something to do with Brave putting tabs to sleep, so I added Figma to the “never sleep” list - this didn’t help, so I disabled tab sleep entirely, but that didn’t help either.

Now I think what I’m seeing is Figma’s loader deciding to reload the document within Figma - I don’t think this the browser sleeping or reloading the page at all? What I see when switching to a Figma tab is the grayed-out Figma document and Figma’s loader, immediately - it doesn’t look like a browser reload, it looks like Figma is doing this, for some reason?

Could it be you’re shutting down the connection, to try to save on open websockets or something?

That would be my best guess.

If that’s what you’re doing, you could surely find a way to do that much more seamlessly?

I mean, if you close the connection to a document that’s currently opened by someone else, maybe this is your only way to recover from falling behind on document updates…?

But you should not be doing that.

And if you have to do that, you need to find a way to resynchronize the document more seamlessly when Figma comes out of sleep. I wouldn’t personally mind if I have to see a spinner, although I would sympathize with people who would find even that to be disruptive - but reloading the whole document and losing my location in the document is definitely not acceptable. 🤔

It is definitely 100% Figma “suspending” itself somehow, because I’ve noticed, I can sometimes manage to zoom or scroll in Figma for a moment, before it “realizes” or “decides” it needs to reload - and when it does, it’s the Figma loader displaying over the open Figma document.

So this is 100% not a browser thing - the app has this behavior, for some reason.

This has been happening to me too, both in Chrome and in the macOS Figma desktop app. I’m working on a complex project and anytime I go from coding back to my Figma browser tab or the Figma app to check designs, it reloads, zooms out from what I was looking at, and blocks my workflow for ~20 seconds or so.

It’s so frustrating that I’ve stopped working off of Figma entirely and just take screenshots of a design in Figma and then work off of that. The product is basically unusable for me.

• Is it just the web browser? Or do you also see this in the desktop app as well?
  • Both
• Is it a specific file that keeps refreshing, or is it all/any of them? Is it not in a file, but the general Figma landing page?
  • Any file
• What browser (and version number) are you current using?
  • Chrome: 140.0.7339.133
  • Figma: 125.7.5
• Do you have any extensions installed in your browser?
  • Nothing that’d cause this
• Have you tried clearing the app cache/cookies for Figma specifically?
  • In the app: it happens in a fresh install of the app
  • In the browser: it happens with a cleared browser cache

Thanks, both.

Our technical quality team has been tracking performance issues similar to the ones you’re both describing. If possible, could I have you do the following?

• Share edit access to any file you have issues with support-share@figma.com. This is our official Figma support account, and only select support and engineering members will be able to access them to try and replicate any problems. You will also not be charge for this.
• File a help ticket here, and include a direct URL to the file[s] you’ve shared access to.

Once you’ve done that, please let me know and I will escalate your tickets for expedited help.