Hi ​@Gabriela Anjos,

I get that you're seeing a "not responding" message with the Figma desktop app after you click update. Thanks for letting us know you've already tried reinstalling it, but it's still acting up.

If you haven't tried yet, could you try completely removing or deleting the app from your Mac and then downloading the newest version fresh from here: Figma downloads to see if that gets things working again? Another thing you could try is installing the Beta version of the app to see if that works any better. You can grab that from the same downloads page.

If you're still seeing the same issue after trying those, would you mind sending us some screenshots or a video recording that shows the whole window and what's happening? That way, we can get a clearer picture and either point you in the right direction or connect you with the team that can best help.

Thanks for your help with this!

​@Junko3 Essentially the app just doesn’t open. It tries to launch, and eventually nothing happens. The desktop app doesn’t open entirely. I’ve deleted it and downloaded the newest version, but nothing changed. Same is happening with beta version of the app.

Can you let me know how to resolve this?

I get a similar issue too. Using Windows 11 Pro Business, the desktop app fails to load.

I’ve seen this issue on this forum 3 years ago. Figma said they fixed it.

The problem is back. I have uninstalled the app, but it won’t install a new app because of the error popping up.

 

Hi ​@Gabriela Anjos,

Thanks for your reply! I've gone ahead and created a support ticket for you with all the information you've provided. Our support team will be in touch shortly to help you get this sorted out. You'll receive updates directly at the email address associated with your account.