Figma App giving Webgl error on Snapdragon X Laptop

Hi ​@harish911, thanks for reaching out! 

May I ask what OS (operating system) are you using?
In general, users, who see this error only on the Desktop app but not the browser, often have a network security app blocking the use of WebGL or other network traffic.

To clear this, I suggest:

• Adding figma.com to any safe lists in VPNs, anti-virus apps or proxies
• Unblocking Port 443 if that setting is available
• Making sure that WebGL is not actively blocked
• Checking your anti virus definitions are up to date
• Asking your IT Admins to check our Technical troubleshooting tips if this is a shared network.

Please let us know how that goes, and we can always continue troubleshooting together, if needed.

Hi djv, sorry for the late reply, I’m running windows 11 ARM.

I have tried the troubleshooting suggestions you listed but to no avail.

Btw it used to work well previously. It is broken now after the update. 

Thank you for your support

Thanks for following up, ​@harish911!

Could you try going to the desktop app's menu to Help > Troubleshooting > Disable Hardware Acceleration and see if that helps at all?
 
If those don’t work, can you also please try installing and using the beta desktop app?

• Then toggle high performance by going to Help > Troubleshooting > Prefer High-Performance GPU

Let us know how it goes!

Update your graphics drivers, then check if hardware acceleration is enabled in Figma’s settings. If the issue continues, try reinstalling the Figma desktop app. You can also use Figma in a browser as a temporary workaround.

I do have the same issue and I would like to know if you have issues with the adreno driver : Qualcomm(R) Adreno(TM) X1-85 GPU 31.0.121.1

I tried everything like updating drivers, rollback to an older one, it was working yesterday.