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eiisenberg
eiisenberg
New Member
May 2, 2025
Question

Contacting support

  • May 2, 2025
  • 1 reply
  • 37 views

I have never been so angry at the company in my life. I paid for Full proffesional seat the previous month. Even though I cancelled it, money was withdrawn from my bank account. $15!!! As I contacted support, they answered me with something like “make sure that this is the correct email address”. So I did and texted them back. It’s been 5 days since I texted them, I never got an aswer!!! And today they dare to send me smth like “how did we do?” form, I am SO annoyed with them. How can the company be so disorganised and arrogant? Never in my life will I pay a cent for Figma anymore. Please tell me how to get an answer from them!!

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1 reply

Figmate
Junko3
Figmate
May 5, 2025

Hi ​@eiisenberg, thanks for reaching out about this.
 

I totally get why you're so frustrated. So sorry you had to go through that without hearing back from us.

I took a look on my end, and it seems one of our support specialists actually did reply to you regarding this issue. Could you please take a moment to check your inbox again?

 

If you have any further questions or concerns after reading their reply, please don't hesitate to respond directly to that specialist. They're there to help get this sorted out for you.

 

Thanks again for letting us know.

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