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Connection error on desktop app

  • February 12, 2025
  • 3 replies
  • 96 views
Haoran Wang

When I tried to open the desktop application at night, it showed up like the picture. When I opened it in the afternoon, there was no such problem. When I deleted and re-downloaded it, it still showed up like the picture, but it still worked on Google Chrome. Can anyone help me?

 

Best answer by Haoran Wang

Thanks for your reply, the problem has been solved. I just changed the time display on my computer and it solved it.

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3 replies

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • 1977 replies
  • February 12, 2025

Hey ​@Haoran Wang, thanks for reaching out about this! So I can troubleshoot this with you can you please check a few things for me?
 

  1. Is this just happening for a specific file, for all existing files or for new files created in Drafts?
  2. Have you tied to clear the cache? Please follow these steps for the desktop app: Clear Desktop Cache. 
  3. Does this also happen on another network, like a mobile hotspot? If it’s just happening on one network, you may need to adjust your proxy VPN or firewall settings as shown in Adjust your network settings or speak to your IT Admins or ISP. Generally for problems affecting a single network we’re not able to troubleshoot as it would require access to your system or network settings.
     

​​​​​​​Thanks for your help here. Let me know if you have any follow up questions and I’ll be here to assist.

Haoran Wang
  • Haoran Wang
  • Author
  • New Member
  • 1 reply
  • Answer
  • February 15, 2025

Thanks for your reply, the problem has been solved. I just changed the time display on my computer and it solved it.

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • 1977 replies
  • February 17, 2025

Hey ​@Haoran Wang, glad to hear your issue is resolved. Feel free to reach out if you should run into any further issues! 

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