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Question

Charged after cancelling Collab plan and switching back to Education (no Billing tab visible)

  • December 8, 2025
  • 1 reply
  • 58 views
Vinicius Rodrigues

Hi! I’m having a billing issue related to an old Collab subscription on this account, and I can’t solve it on my own because the Billing panel is no longer visible.

Here’s the full context:

  1. A couple of months ago, my Education access expired, so I subscribed to the Collab plan on this account (using this same personal email).

  2. I subscribed thinking it would include Figma Design, but I later realized it only gave me access to FigJam and Slides.

  3. Because of that, I canceled the Collab plan a few days after subscribing. On the cancellation screen, I saw a message saying that I would still be able to use the paid features until a specific date in the following month.

  4. After that, I applied again for the Education plan, my request was approved, and my account/workspace was migrated back to Education.

  5. Once my account switched to the Education plan, I lost access to the old Billing/Admin panel where I used to see my paid plan details, invoices, upgrade/cancel options, etc.

The problem is that last month I was charged again on my credit card for that subscription, even though I had already canceled the Collab plan and my account is now on the Education plan.

  • I can no longer see any Billing / Subscription tab in Admin.

  • I cannot access my payment history or the previous subscription settings anymore.

  • The payment receipt/confirmation email for this latest charge was sent to this same personal email address.

I already tried using the in-app support, but the AI assistant keeps telling me that email support is only for paid plans and sends me back to the Community Forum. In my case, this is clearly a billing/charge issue, not just a product or usage question, and it requires someone on the Figma side to look at my account and billing records.

Could someone from the Figma team please help me with this? I need to:

  1. Confirm if there is any active paid subscription or Collab seat still attached to my account in the backend;

  2. Fully cancel/stop any remaining paid subscription so I won’t be charged again;

  3. Have the latest charge reviewed and refunded, since I canceled the plan and my account is currently on the Education plan.

For privacy reasons, I won’t share sensitive details here, but I can provide via DM:
– Exact charge amount and date
– Last 4 digits of my card
– Screenshots of my current Admin view (Education workspace, no Billing tab)
– Screenshot of the card statement or email receipt.

Thank you in advance for your help!

1 reply

J
Figmate
  • Junko3
  • Figmate
  • December 9, 2025

Hi ​@Vinicius Rodrigues, 

 

I understand that you migrated your Professional plan team to an Education plan, and you’re now experiencing a billing issue related to the period when your Professional subscription was still active on that team.


After checking on our end, here’s what I found:

  • Your Professional team was canceled during an active billing cycle.

  • You originally subscribed to a Collab seat, but it later switched to a Full seat.

 

Just to clarify, Figma doesn’t offer prorated refunds when a plan is canceled. If you’re on a monthly plan, the seat remains active until the end of the billing period. More details: Upgrade or downgrade your plan

Also, as you mentioned, Collab seats include view/comment access only for Figma Design. To create or edit Figma Design files, a Full seat is required. More details: Updates to Figma's Pricing, Seats, and Billing Experience

Just so you know, the Billing tab in Admin is only available for paid plans. We understand this may not be convenient in cases like yours, but we recommend downloading copies of your invoices before switching from a paid plan to a free (Starter/Education) plan.

 

Since we're not able to assist with billing issues or refund requests here in the Forum due to privacy and security reasons, I’ll go ahead and create a support ticket(#1632639) on your behalf using the information you shared.

You’ll receive a ticket confirmation email shortly. Please reply to that email with any additional details (such as charge info or screenshots), and our support specialists will follow up as soon as they’re ready.

 

Thanks,

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