Hi! I’m having a billing issue related to an old Collab subscription on this account, and I can’t solve it on my own because the Billing panel is no longer visible.
Here’s the full context:
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A couple of months ago, my Education access expired, so I subscribed to the Collab plan on this account (using this same personal email).
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I subscribed thinking it would include Figma Design, but I later realized it only gave me access to FigJam and Slides.
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Because of that, I canceled the Collab plan a few days after subscribing. On the cancellation screen, I saw a message saying that I would still be able to use the paid features until a specific date in the following month.
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After that, I applied again for the Education plan, my request was approved, and my account/workspace was migrated back to Education.
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Once my account switched to the Education plan, I lost access to the old Billing/Admin panel where I used to see my paid plan details, invoices, upgrade/cancel options, etc.
The problem is that last month I was charged again on my credit card for that subscription, even though I had already canceled the Collab plan and my account is now on the Education plan.
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I can no longer see any Billing / Subscription tab in Admin.
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I cannot access my payment history or the previous subscription settings anymore.
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The payment receipt/confirmation email for this latest charge was sent to this same personal email address.
I already tried using the in-app support, but the AI assistant keeps telling me that email support is only for paid plans and sends me back to the Community Forum. In my case, this is clearly a billing/charge issue, not just a product or usage question, and it requires someone on the Figma side to look at my account and billing records.
Could someone from the Figma team please help me with this? I need to:
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Confirm if there is any active paid subscription or Collab seat still attached to my account in the backend;
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Fully cancel/stop any remaining paid subscription so I won’t be charged again;
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Have the latest charge reviewed and refunded, since I canceled the plan and my account is currently on the Education plan.
For privacy reasons, I won’t share sensitive details here, but I can provide via DM:
– Exact charge amount and date
– Last 4 digits of my card
– Screenshots of my current Admin view (Education workspace, no Billing tab)
– Screenshot of the card statement or email receipt.
Thank you in advance for your help!