Can't create new design files

Hi ​@Patrick Clancy 

Thanks for reaching out and sorry for any confusion. The best next step is to contact our support team as they can access your payment details. You can submit your request using this link: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=9707134248215. 

Regarding seat types, Figma requires one Full seat to use all products. Based on your screenshots, it looks like the seat in question was a "Dev" seat, which doesn't have edit access. That's why upgrading from Dev to Full was necessary. When an admin approves a seat request, Figma first checks to see whether the requested seat is available in your plan. A seat is available if it is not assigned to a user.

• If the requested seat is available: The seat is assigned to the user, and their previous seat is made available for someone else to use. This results in no additional seats or costs.
• If the requested seat is not available: You need to add an additional seat to your subscription.

If you no longer need an unassigned seat, make that adjustment at your next plan renewal. You can learn more about how adding seats impact your billing, or how to adjust or remove seat counts at your plan renewal:

• Manage billing on the Professional plan

Lastly, please note that I redacted your screenshots to help keep your personal information secure.

Thanks for your patience.

Toku