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[Bug] XLSX Files Not Importing – ‘Failed to Import File’ Error After Recent Update

  • August 9, 2025
  • 8 replies
  • 110 views
Makhnyk Ihor

Hi, this issue reproduces again, no xlsx files are working now. Even ones that does not contain photos.

It is just “Failed to import file” error with no clarification at all…

Just yesterday it worked and now this.. Perhaps latest update broke something?

 

[This post was split into a standalone topic from the original 'Bulk upload images not working on Figma Buzz' post on 11-Aug-2025.]

Best answer by Tom Reem

Hi ​@Makhnyk Ihor — our engineering team has resolved the issue causing this error. ✅

💡 When you have a moment, please refresh your tab and try again.

Thanks for flagging this and for your patience while we worked on the fix. Let us know if anything else comes up!

8 replies

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • 609 replies
  • August 11, 2025

Hey ​@Makhnyk Ihor — welcome to the Figma Forum, and thanks for flagging this! I’ve checked in, and our engineering team is actively investigating similar reports around this issue.

We’ll share updates here as soon as more information becomes available. Really appreciate your patience while they dig in. 🙏🏻

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • 609 replies
  • Answer
  • August 12, 2025

Hi ​@Makhnyk Ihor — our engineering team has resolved the issue causing this error. ✅

💡 When you have a moment, please refresh your tab and try again.

Thanks for flagging this and for your patience while we worked on the fix. Let us know if anything else comes up!

Denise_Hagenow
  • Denise_Hagenow
  • New Participant
  • 10 replies
  • September 3, 2025

Hi ​@Tom Reem,

the issue occurs for me with xlsx-Files with an image. The CSV file (without images) works but I need the images as well. It happens with an older file which I used recently, too.

Juan Morales
  • Juan Morales
  • New Member
  • 1 reply
  • September 3, 2025

Hi, ​@Tom Reem 

 

The issue is still occurs for me with xlsx-Files with an image. 

Jayna Shah
  • Jayna Shah
  • New Member
  • 4 replies
  • September 10, 2025

Hey, this issue is still happening for me too! ​@Tom Reem 

Kristen Campbell

Hi ​@Tom Reem this issue is still occurring for me as well! Did a test a few weeks ago and it was fine and i’ve now gathered all my data and bulk create keeps throwing the “failed to import” error message when i go to upload my xlsx doc. 

 

I’ve also tried splitting data into smaller documents and still no luck

Jayna Shah
  • Jayna Shah
  • New Member
  • 4 replies
  • October 2, 2025

Hi ​@Kristen Campbell, 

For me the issue was that the XCel file I was trying to upload was set to Internal mode because of company policies, if you switch that to public it should solve that problem!

Kristen Campbell

Hi ​@Kristen Campbell, 

For me the issue was that the XCel file I was trying to upload was set to Internal mode because of company policies, if you switch that to public it should solve that problem!

Was excited to try this fix but unfortunately still running into the same issue. Thanks for the suggestion!


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