[Bug] "Could not initialize WebGL" on Desktop App (Win 11 ARM / Snapdragon X Elite) following 28/10/2025 Update

Hi ​@Natthan, thanks for reaching out! 
 
Since this WebGL error seems to be only showing in the desktop app and running as expected when using Figma in the browser, please let me know:

1. Can you see if the issue persists if you Clear the Figma desktop app cache?
   You can do this from the Help menu selecting Troubleshooting > Reset Figma and Restart
2. Can you confirm if the same issue occurs if you try connecting to a different network (e.g. mobile hotspot)?

Hi,

Thanks for your suggestions. I’ve followed the steps you recommended:

• Cleared the Figma desktop app cache via Help > Troubleshooting > Reset Figma and Restart
• Tried connecting through a different network

Unfortunately, the WebGL error still persists in the desktop app, while Figma continues to work fine in the browser.

Could it be compatibility issues between snapdragon graphic drivers and the electron version of figma ?

Thanks again for your help,
Natthan

Thanks, ​@Natthan! 

I’m not familiar with any compatibility issues between snapdragon graphic drivers and the electron version of Figma, but I’ve created ticket #1578057 on your behalf and escalated this issue to our technical quality team to investigate further. 

Thank you ! 
I look forward for any answers :)

​@djv Following as I have exactly the same issue.

My specs: 
Lenovo Yoga

ARM64

Snapdragon(R) X Elite as well

Qualcomm Adreno X1-85 GPU

OpenCL, OpenGL, and Volkan Compatibility Pack is installed. 
 

Attached screenshot for reference of the error. 

Update with more info: the screenshot is for when launching the design file. 
Following the dialog box message does not resolve the issue. Still unable to launch design files in desktop app. 

hi ​@djv i have exactly the same issue. i use figma desktop, but always show the pop up “could not initialize WebGL” 

Hey All, thanks for following up here! 

Can you please let us know if you’re using the latest version of the desktop app?

Natthan’s issue was initally resolved after reinstalling the desktop app: https://www.figma.com/downloads/

If that doesn’t work, support suggested trying the Figma Beta app: https://help.figma.com/hc/en-us/articles/5601429983767#Download_the_beta_version 

If neither work, are you able to reproduce the issue and share the following with our technical quality support team?

• Debug log: Download Figma desktop app debug logs
• A full window screen recording of the steps leading to the issue

You can file a bug report with this information for the team directly here: https://help.figma.com/hc/en-us/requests/new

Hi,
I just wanted to say that this bug reappeared yesterday after the latest update. To fix the issue last time, I had to completely reinstall Windows, but I cannot do that every week after your updates.
I will send the debug information to the developer to help find a solution.
PS: figma beta didn’t help ( + there is no arm version of figma Beta ).
 

Here is the debug info attached to this message.
Hope the support will be able to help, Figma is so nice to use.
And here is the link to the screen recording video: 

Thanks for providing these and letting us know, ​@Natthan!

I’ve created a new ticket #1611489 on your behalf and sent these over to our technical quality team to take another look. They’ll review and be in touch. 
 

Same issue here! After a update I can’t open Figma desktop app. 

Thanks for chiming in here, ​@Yury Gargarin! 

Have you tried the troubleshooting steps listed above? 

Please check that you’re using the latest version of the desktop app. If not, please try updating the desktop app. If you are using the latest version, try reinstalling the desktop app: https://www.figma.com/downloads/

If that doesn’t work, can you try using the Figma Beta app: https://help.figma.com/hc/en-us/articles/5601429983767#Download_the_beta_version 

If neither work, please reproduce the issue and share the following with our technical quality support team here:

• Debug log: Download Figma desktop app debug logs
• A full window screen recording of the steps leading to the issue

I’ve tried every solution mentioned in this forum, but nothing has worked so far. Now, whenever I open the Figma desktop app, it only shows a black screen. Sometimes, after restarting my device, it works for about 10–15 minutes, and then the “Could not initialize WebGL” error appears again. However, Figma works perfectly fine when I use it in the browser.

Hi, 
I have the same problem. Since the latest update, Figma stops working after 5/10 minutes and shows a black screen. Asks to check WebGL even though everything is working.

Thanks djv! I download the beta version and it works. Do you already know when the Figma devs will fix this? 

Is there a Figma Beta app for windows ARM ? the normal windows one isn’t working for me, I have the exact same issue

Here is my debug log file

Same issue here, wonder how this can happen.

I can even play Helldiver 2 without issues :/