Hello Figma Support Team,
I am writing to formally request a comprehensive review of a billing and access issue related to my Figma subscription.
I was charged a total of USD 36.00, which includes prorated adjustments during the billing period from Nov 19 to Dec 19, 2025, related to a seat change between Professional Dev and Professional Full.
I would like to clarify several key concerns:
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My Professional Dev seat was already charged USD 15.00 on Nov 19. Since the price difference between a Professional Dev seat (USD 15) and a Professional Full seat (USD 20) is only USD 5, I reasonably expected any mid-cycle upgrade charge to reflect only this difference on a prorated basis. However, the invoice shows that I was charged nearly USD 16 for the adjustment period, which is significantly higher than the actual plan difference and was not clearly communicated at the time of the change.
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I did not clearly intend or authorize a mid-cycle upgrade to a Professional Full seat, nor did I actively use Professional Full features during this period.
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More importantly, after I canceled the plan yesterday, my account immediately lost access to paid features, even though the current billing period had already been paid for. The system now requires me to make an additional payment in order to continue using Figma. This has resulted in a situation where I have paid for the service but cannot access it unless I pay again.
I understand that Figma subscriptions are generally non-refundable. However, this situation is not simply a refund request. It involves unexpected billing behavior and a loss of access during a period that has already been paid for, which I believe warrants further review by a billing or account specialist.
Given the above, I kindly request your assistance in reviewing this matter and would appreciate one of the following resolutions:
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Restoration of access for the already-paid billing period, and/or
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A billing correction, refund, or appropriate account credit.
Thank you for your time and assistance. I appreciate your help in reviewing this issue thoroughly.
Best regards