Billing

Hey ​@yhamidaddin — welcome to Figma Forum, and thanks for flagging this. Sorry to hear your team is locked out. I wanted to check in to see if you were able to get your team back up and running, and that your account is set up the way you need it.

To help us narrow things down, could you share a bit more detail:

• When you or your team try to access the account or a project, is there a specific message you encounter?
• Do you want to stay on a monthly plan, or switch to an annual billing cycle? 
• Depending on the number of people who need editing access, you may need to adjust seat types. Here’s a guide on how seat types work and how they impact billing: Manage seats in Figma → How seats work in Figma.
• Do you have any specific needs around collaboration or administration features? More info on each option is here: Figma plans and features.

Once we know your preferences and understand any error messages your team may be seeing, we can take a deeper look — which may involve getting you in touch with our Product Support team for a deeper dive into your account settings.

stay on a monthly plan

Hi ​@yhamidaddin, thanks for confirming! 

I took a look at your email address associated your forum account, and it looks like you’re on an Organization plan. When you sign up for an Organization plan, you purchase a number of seats for your annual subscription term. There is no monthly option for this type of plan. 

Our team here on the forum isn’t normally able to assist with Billing issues, so I’ve create ticket #1674441 on your behalf to connect you with support to help. Someone will review your account and be in touch as soon as they can.

Hello, Good morning, please i need urgent assistance, i subscribed for a collab plan which was 5 Dollar, when it was approaching time for renewal i saw i was going to pay 37 Dollars i didn't for full seat which was not what i subscribed for i decided to cancel, as at the times my plan had not even expired, it was remaining like a week to expire when i cancelled the plan, now my team is locked and my work is on view only, i cant edit or make changes on my designs.. please help

Hi ​@isahsalihu5000 , thanks for reaching out! I can see that you’ve already contacted our support team, thanks for doing so! (For reference, your case number is #1682043). They’ve reviewed your billing details and shared more context with you. Please check your inbox when you can: isxxxx00@gxxxxl.xxm).

From what we can see, this was a self-upgrade that occurred when a design file was edited. Since you were on a Collab seat, editing a design file requires upgrading to a Full seat. At the time, you would have seen an in-product prompt asking you to approve the upgrade before continuing to edit the file, see below:

Regarding your cancelling, if you have cancelled your Professional plan subscription, it will downgrade your team to the free Starter plan. Here are a few things to keep in mind before you downgrade:

• File limit: On the Starter plan, there are the following limitations:
  • 3 total Figma Design and Figma Sites files in a project
  • 3 files per each other Figma product in a project (i.e., 3 Figma Slides files, 3 FigJam files, etc.)

If you have more than the allowed number of files in your team when you downgrade, Figma will prevent you from being able to edit your files. To keep editing those files, move them to another team or to your team drafts. Learn more about moving files. 
I’d also recommend to check our guide for more information: Downgrade or cancel your plan

As we’re not able to handle account and billing issues directly in the forum, please continue the conversation with the support agent via email for any additional questions or assistance about your account. They’ll be best placed to help you further and investigate internally. (Your case will reopen automatically.)
I’ve gone ahead and closed this topic here. Thank you!