Hey ​@DYX96, thank you for reaching out! 

Just to clarify a bit:

• Are you having trouble opening the Figma desktop app itself, or is it that a specific file won’t open?

• You mentioned the web version works fine — is the figma file loading normally there?

• And does this happen with all files, or just one in particular?

If possible it would be helpful, if you’re able to share a screen recording with me. Really appreciate your patience, and we’ll do our best to get this sorted for you quickly!

Figma desktop app cannot be opened, nothing happens when I click on it. But the web version can be opened. The network is normal

Save me

Hi ​@DYX96 

I'm Toku, and we’re on the same team. Thanks for trying everything, and I'm sorry to hear you’re having trouble opening the Desktop App. Could you please try reinstalling the app and logging in again?

If the issue persists, would you mind submitting a bug report with the steps that led to this problem? You can do so by following this link: Submit a bug report.

Thanks so much for your patience!

Toku

I saw it in the debug folder. Is this the problem? I haven't entered figma for a long time.

​@DYX96 

Thanks for getting back. I’m not sure if it is the root cause. To investigate further, could you file a bug report? 

Thanks!
Toku