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Question

Account Suspension Appeal - Unintentional Chargeback due to Lost Card - [Email: redacted]

  • February 7, 2026
  • 1 reply
  • 15 views
BrianVO

Dear Figma Support Team,

I am writing to urgently appeal the suspension of my Figma account associated with the email: [redacted by moderator to remove personal information].

I understand the account was locked due to a refund request (chargeback) regarding my subscription. I want to clarify that this request was not initiated by me intentionally.

I recently lost my payment card, and my bank automatically flagged and reversed recent transactions as a security protocol when the card was reported lost. This resulted in an unintentional dispute against Figma.

I did not intend to cancel my service. I have important projects on this account that require immediate attention.

I am ready to repay the disputed amount immediately via a new payment method.

Could you please assist me in lifting the suspension or provide a link where I can settle the outstanding balance to restore my access as soon as possible?

Thank you for your understanding and support.

Best regards,

1 reply

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • February 7, 2026

Hey ​@BrianVO — thanks for raising this, and I’m sorry to hear about the trouble with your account.

I can’t access or share account-specific details here, but I do want to make sure this gets resolved as quickly as possible. I’ve gone ahead and opened a ticket on your behalf with our Product Support team. Your case number is: 1733675, and they’ll be in touch as soon as they’ve had a chance to review it.

I’ve also removed some personal information from your original post to help protect your privacy and account security — thanks for your understanding there.

Please keep an eye on the email inbox associated with your Figma Forum account for further updates.

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